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	<title>Control WebPanel Wiki &#187; Account Suspended</title>
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		<title>Account Suspended</title>
		<link>https://wiki.centos-webpanel.com/account-suspended</link>
		<comments>https://wiki.centos-webpanel.com/account-suspended#comments</comments>
		<pubDate>Fri, 31 Dec 2021 18:23:14 +0000</pubDate>
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				<category><![CDATA[Other]]></category>
		<category><![CDATA[Account Suspended]]></category>

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		<description><![CDATA[If you are getting the account suspended message it can be for the following reasons: - Account was suspended by server admin or automated billing system. - Account HTTP/HTTPS is only suspended, this means the account monthly bandwidth limit was exceeded. Account Suspended fully If the account shows as suspended in the cwp.admin under the [&#8230;]]]></description>
				<content:encoded><![CDATA[<div class="st-alert st-alert- "><strong>Account Suspended</strong><br />
Please contact your hosting provider to correct issues causing your website to be offline.</div>
<p>If you are getting the account suspended message it can be for the following reasons:<br />
- Account was suspended by server admin or automated billing system.<br />
- Account HTTP/HTTPS is only suspended, this means the account monthly bandwidth limit was exceeded.</p>
<p><strong>Account Suspended fully</strong><br />
If the account shows as suspended in the cwp.admin under the account list then you can unsuspend it also from there.<br />
Mostly the reason for the suspension is Manual by SystemAdmin or by an Automated Billing system.</p>
<p><strong>Account HTTP/HTTPS Suspended only</strong><br />
If only website access was suspended meaning that you can login to user panel, ftp, and email then HTTP/HTTPS for the account was suspended because the Bandwidth limit was exceeded.</p>
<p>You can UnSuspend bandwidth exceeded account by increasing the bandwidth limit of the package that account uses.<br />
This change needs to be done from cwp.admin -> Packages module.</p>
<p>There is also an API that can unsuspend accounts but this will be temporary until the next bandwidth check cron which runs every 24h.</p>
<p><strong>API functions:</strong></p>
<p>UnSuspend Account:</p>
<pre>/scripts/cwp_api account unsuspend_user USERNAME</pre>
<p>UnSuspend Account Bandwidth (You should increase user/package bandwidth before):</p>
<pre>/scripts/cwp_api account unsuspend_bandwidth USERNAME</pre>
<p>Reset Account Bandwidth (It will reset user bandwidth to 0 and UnSuspend Account):</p>
<pre>/scripts/cwp_api account reset_bandwidth USERNAME</pre>
<p>If the suspended message continues then try to check vhost templates.</p>
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